Please let us know within 7 days if there’s any items which may be faulty, damaged in transit or incorrect/missing from your order.
We pride ourselves on producing quality products and providing exceptional customer service. All products are inspected and photographed prior to delivery for quality control. We may ask you (the customer) to return any damaged or deficient products to us for inspection and/or send photos so we can conduct quality control investigations.
We cannot accept change of mind returns or exchanges – we want you to be happy with your purchase, so please contact us with any issues so we can resolve these with you.
We use natural Crystals, Seashells and alike. All products are carefully selected for sale, but as they are natural, they can contain defects or colour and vibrancy variations from the AUA Premium website display photos. If it is important to you the customer, please message us your preferences.