Our Store Policies
Beautiful products have been something I’ve loved all my life.
My products are handmade with 100% Australian ingredients, locally assembled and creatively packaged.
We believe that store policies should be fair to everyone, If you can’t find the information you need before buying, please don’t hesitate to get in touch with us & ask.
Terms & Conditions
All products, services, access and use through this website are subject to the following Policies, Terms & Conditions. This website is owned & operated by AUA Premium Pty Ltd (ABN 61620072406).
Returns & Exchanges
Please let us know within 7 days if there’s any items which may be faulty, damaged in transit or incorrect/missing from your order.
We pride ourselves on producing quality products and providing exceptional customer service. All products are inspected and photographed prior to delivery for quality control. We may ask you (the customer) to return any damaged or deficient products to us for inspection and/or send photos so we can conduct quality control investigations.
We cannot accept change of mind returns or exchanges – we want you to be happy with your purchase, so please contact us with any issues so we can resolve these with you.
We use natural Crystals, Seashells and alike. All products are carefully selected for sale, but as they are natural, they can contain defects or colour and vibrancy variations from the AUA Premium website display photos. If it is important to you the customer, please message us your preferences.
Order Processing Times
All orders are dispatched within 1 – 3 business days for our regular ‘in stock’ products.
For any ‘made to order’ or custom products the turnaround time will vary.
Postage & Delivery
We use Australia Post as our main courier, all orders can be tracked online and you will receive your tracking number as soon as the order has been shipped.
Please check your delivery address carefully at the time of order placement, as orders cannot be redirected once in transit.
Please ensure you have a safe-drop location available to receive your parcels.
Where an order is returned to us as unclaimed, refused, or insufficiently addressed we will contact you by email for further instructions – please note that in these cases an additional delivery fee will apply to have the order re-sent.
Custom Orders
Our handmade candles are ideal for weddings, bridal showers, baby showers, client gifts & other occasions. We can customise our products with your choice of scent and design, and can make our products with custom labels and custom packaging for your needs.
The beauty of handmade means that each individual item in a batch or custom order may vary slightly in appearance.
Processing times for custom orders will vary according to the product/s chosen and will be confirmed with you at the time of order.
Payment Methods
Your website order will be processed once full payment has been received, using any of the secure payment methods we offer at checkout.
Regardless of the secure payment method you use, any card or account details used cannot be accessed by the AUA Premium team.
Refunds
Any refund will be paid using the same payment method as the original order. If a product was purchased at a discounted rate, any refund for that product will be given at the same discounted rate.
Copyright Notice
This website including all images & text, remains the property of AUA Premium Pty Ltd, and is protected by the Copyright Laws of Australia. All rights are reserved.